Returns Policy

PROTODOME’s Return Policy

Requesting a Return – For electronics, I officially accept refunds within 14 days of purchase for UK orders, and 24 days for international orders. I will only refund orders if they arrive damaged in transit, or faulty on arrival. You will also need to ship the faulty item back to me. When received, refunds will be returned to your original form of payment. Processing times are dependant on your debit/credit card provider.

In short, I’m hard-lining this to legally protect myself, but please contact me at: returns@protodome.com and I’ll see what I can do.

As I (PROTODOME) do not personally manage shipping and manufacture of apparel, returns are managed through Printful and, as such, are subject to their policies.

Custom Fees(?!) – Look, I’m a good boy and I’m required by law to declare all items at their retail price. I cannot be sneaky and mark items as gifts, or downplay the customs values.

International customers should note that some countries charge custom fees on items that are received from abroad. It is the customers responsibility to pay any customs charges due, therefore I recommend that you research these charges in your country of residence before placing your order.

Can I send my order to a different address? – When you place an order, you will be asked if you would like to have your order sent to your billing address or a different delivery address. By selecting the different delivery address option, you can fill in the correct information before placing your order.

If you realise after you have placed an order that the delivery address is incorrect, please let me know immediately. In cases where your parcel has not yet been sent, I can assure that we will send to the correct address of choice. I am not liable for any errors made to delivery addresses, so please, please check carefully.

Damaged/Defected/Misprinted Goods – Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on my part are covered at my expense.

If you notice an issue on the products or anything else on the order, please let me know at: returns@protodome.com

Buyer’s Remorse – As I’m the tiniest of organisations (a single hobbyist), I do not refund orders for buyer’s remorse. For apparel, size exchanges are offered at my discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

I apologise if this got pretty real, but I need to cover myself against ne’er-do-wells and rogues.